Terms & Conditions

Arbutus Crafts – Acceptance of terms and conditions

General Terms & Conditions

The following terms and conditions govern the sale of products by Arbutus Crafts. By submitting your order to us, you are indicating acceptance to be bound by these terms and conditions. These terms and conditions may be changed without prior notice at the sole discretion of Arbutus Crafts.

The products and pricing listed on our website are not to be considered offers to sell, but rather advertisements to receive offers of purchase. All orders are subject to review and acceptance by Arbutus Crafts. All prices are subject to change so your order may not be accepted or you may be advised of issues of pricing or availability in regards to your order.

Arbutus Crafts hereby grants to you a nonexclusive license to access, download and use this web site solely for your internal use. All materials on this web site are protected under applicable laws.

Intellectual Property:

Arbutus Crafts reserves all proprietary rights, including copyrights, to this web site and its materials. The trademarks, service marks, trade names, logos and other indication of origin, including but not limited to, Arbutus Crafts domain name, displayed on this web site are registered and unregistered trademarks of Arbutus Crafts or a third party who has granted Arbutus Crafts a right to use them in this site. Nothing contained herein should be construed as granting you any license or right to use any trademark displayed on the site without the written permission of Arbutus Crafts or such third party.

Order Acceptance Policy:

Receipt of order confirmation sent to you does not signify our acceptance of the order nor does it constitute confirmation of an offer to sell. Arbutus Crafts reserves the right to accept or decline your order for any reason at any time after receiving your order. Only based on shipping confirmation will our acceptance of your order be confirmed. All orders must be pre-approved with an acceptable method of payment before shipment occurs. We may need additional information for verification purposes before we accept any order.


All prices shown on arbutuscrafts.com are in Canadian Dollars and do not include the applicable taxes unless otherwise noted. The prices do not include shipping and handling nor any other services such as insurance. The Prices do not include applicable taxes, tariffs, duties or customs fees for International Shipments. Price charged for orders will be the price at the time of the order.

Typographical Errors:

Arbutus Crafts reserves the right in the event of any item listed at an incorrect price or with incorrect information due to a typographical error or an error on information received from our suppliers to decline and/or cancel any orders for the incorrectly listed item. We may cancel at our discretion orders which may or may not have been confirmed including orders which may have been paid for or charged to your credit card. In the event a charge has been made to your credit card for product canceled and not shipped, Arbutus Crafts will issue a credit to your card to offset the item charged.

Shipping & Handling and Taxes:

You, the buyer, are responsible for all applicable charges including but not limited to: shipping, handling, delivery, taxes and applicable tariffs associated with the purchase.


Please contact Arbutus Crafts for a Return Merchandise Authorization Number (RMA) prior to shipping merchandise back.

Returns – General Merchandise:

All items must be with labels and packaging intact. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

Returns – Clothing & Socks Products:

All items must be unworn with labels and packaging intact. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

Returns – Order Errors made by Arbutus Crafts:

All items must be with labels and packaging intact. As soon as we receive your return, we will process your exchange or refund request.
For exchanges we will issue credit for the shipping charges incurred and will ship the correct item at no charge.
For refund requests we will credit you the shipping charges invoiced for a single item shipment or a proportional amount of the charges based on the weight of the item vs the entire shipment.

Risks associated with shipping:

When Arbutus Crafts ships the product, our liability for damage or breakage on the shipment will be limited to the coverage provided by the carrier’s terms and conditions. You may wish to purchase additional insurance coverage for the full value of the product when you order. The appropriate request should be made when you submit your order request. Arbutus Crafts does not give any delivery guarantee such as specified time or date. All shipping dates are estimated from information provided by the carrier and internal processing time.

Payment Terms:

Payment may be made by online bank payment or credit card. Orders will only be processed based on confirmation of payment.

For your convenience, Arbutus Crafts may provide links to other sites and links to this site may be provided from other sites either known or unknown to Arbutus Crafts. Arbutus Crafts is not responsible for the content of any site that is linked to or from this site and links do not imply that Arbutus Crafts sponsors, licenses, endorses or is otherwise connected to the site, the products or services described therein or its owner, and that Arbutus Crafts has authorized the linked site to use any trademark, trade name, logo or other trademarked or copyrighted material of Arbutus Crafts.

Your Information:

All information you provide through the web site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, must be true, accurate, current and complete. Arbutus Crafts will rely on the information you provide. You will be solely responsible and liable for all loss, damage, and additional costs that you, Arbutus Crafts or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information.

Limitation of Liability:

The maximum liability to you on products purchased from Arbutus Crafts shall be limited to the purchase price of the products you paid. Arbutus Crafts will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages. This applies in all cases however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or other reasons. Some of these limitations may not apply in some jurisdictions and those damages limitations not allowed under by exclusion or restriction under law may not apply to you.


Title to products purchased from Arbutus Crafts passes to you when the product is shipped. Title to copyrighted material remains with the licensor of the material or the copyright holder.


These terms and conditions shall be interpreted under and governed by the federal laws of Canada, without giving effect to conflict of laws rules. The headings used in these Terms and Conditions are for reference purposes only and are not intended to be part of or affecting the meaning of these Terms and Conditions.

No Modification:

Any additional or altered terms attached or appended to an order shall be null and void, without effect unless agreed to in writing by Arbutus Crafts. These Terms and Conditions may not be modified, altered or amended without the written agreement of Arbutus Crafts.


If any provision of these Terms and Conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remainder shall not be affected nor impaired. The Terms and Conditions stated herein are declared to be Severable.


This agreement with Arbutus Crafts cannot be assigned without Arbutus Crafts’ written authorization. Arbutus Crafts is the intended beneficiary of this agreement. If there is any inconsistency between this agreement and other information or agreements included or relating to products purchased from Arbutus Crafts, this agreement will take precedence.

Linking and Framing of this website:

Links to this website without the expressed permission of Arbutus Crafts are strictly prohibited. We reserve the right to cancel or revoke any permission given to link to our site at any time for any reason, without any notice without liability to you or any other person. Framing of this website or any of its content in any form or by any method is strictly prohibited.

Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable laws of Canada and these laws apply to the use of the web site by you, notwithstanding your domicile, residency or physical location.

General Provisions:

These terms and conditions, including any documents referenced herein, constitute the entire agreement between you and Arbutus Crafts with respect to the web site and supersedes all prior or contemporaneous communications. Arbutus Crafts failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provisions or right.

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